When I started working at tracks I learned very quickly that you have to be thick skinned or you won't last long. I have been called names, had guys twice my size in my face, women screaming at me and I have had very good friends hate me one minute due to a call that I made only to reconcile later once cooler heads prevailed. If you don't understand the "heat of the moment" mentality, this isn't for you.
To succeed in this business you have to do what you say and say what you do, it's that simple. If you can't do that then your days are numbered. You have to be able to stand toe to toe with someone who is running down your facility, your owner, promoter, personnel, concessions etc. with a smile on your face and tell the person "I'm sorry you feel that way, we'll do our best to fix that" and when they tell you they won't ever come back you still have to smile and tell them "that is your decision but if you ever decide you want to come, you are more than welcome."
You have to absolutely LOVE what you do to own a racetrack and succeed.
It is obvious from this article that Mr. Taylor neither had very thick skin, nor loved the sport enough to make it work. I was born and raised in Clearfield, Pennsylvania and it offends me that he has made the kind of remarks that he has about the area. I'm sure that anyone could go to his hometown in NJ and find/create assumptions and derogatory views based on interacting with a small sampling of people like Mr. Taylor had done of Clearfield County.